Refund Policy

dreamleo provides exceptional web hosting and other related digital services. We know how times can change that make it necessary to request a refund or cancellation. This Refund and Cancellation Policy outlines the terms and conditions under which refunds will be enabled and services canceled. Please read this document carefully before making a purchase.

1. General Terms of Refund

  1. Annual Plans: Refunds for annual subscriptions are available only within 30 days of the date of purchase. If you are not satisfied with the services, reach out to our support team for refund processing.
  2. Monthly Plans: Refunds for monthly subscriptions are available only within 48 hours of purchase.
  3. Refunds will only be issued for eligible services and must comply with the terms outlined in this policy.

2. Non-Refundable Products and Services

  • Domain Name Registrations/Renewals: Non-refundable once registered or renewed as per domain registrar policies.
  • Premium Security Services: SSL certificates, malware removal services, and other optional add-ons are non-refundable once activated or utilized.
  • Custom and Add-On Services: Fees for custom web design services, consultations, or additional tools/plugins are non-refundable after provision.
  • Third-Party Services: Refunds are subject to the third-party provider’s policies and are mostly non-refundable.

3. Refund Eligibility

  1. Service Non-Delivery: Refunds are granted if the promised service is not delivered due to issues on our part.
  2. Technical Difficulties: Refunds are granted if technical issues on our platform prevent access to the purchased service and we are unable to fix them.
  3. Cancellation During Refund Window: Eligible cancellations are honored during the refund window (30 days for annual plans, 48 hours for monthly plans).

4. Refund Process

  1. Contact Support: Submit a refund request via email at info@dreamleo.com or call at +91 1234567890.
  2. Provide Details: Include your order number, service details, and reason for the refund request.
  3. Review and Approval: Requests are reviewed within 7 business days, and outcomes are notified via email.
  4. Processing: Approved refunds are processed to the original payment method within 10 working days.

5. Cancellations

  1. Services can be canceled anytime through your account dashboard or by contacting support.
  2. Refund eligibility depends on cancellation within the refund period.
  3. Cancellations after the refund period will not be refunded but will stop renewing after the next billing cycle.

6. Exceptions

  • Policy Misuse: Refund requests may be denied if the policy is misused frequently.
  • Breach of Conditions: Refunds are not granted if Terms of Service are violated.
  • Late Requests: Refund requests submitted after the eligibility period will not be processed.

7. Automatic Renewals

All hosting plans and domains automatically renew at the end of their billing periods. Cancellation must be done before the renewal date to avoid charges.

8. Customer Support

For assistance, contact our customer support team via:

  • Email: info@dreamleo.com
  • Phone: +91 1234567890
  • Live Chat: Available on our website for immediate support.

9. Policy Updates

This Refund and Cancellation Policy is subject to change without prior notice. Updates will be posted on this page, and it is your responsibility to review the policy periodically.

Contact Information

For further inquiries or assistance, please contact us:

  • Email: info@dreamleo.com
  • Phone: +91 1234567890
  • Address: dreamleo, 1234, Street Name, City, Country